Refund policy
RETURNS & EXCHANGES POLICY
We want you to love your new hat.
If your hat doesn’t fit quite right or you change your mind, don’t worry — we’re here to help make things right.
To begin a return or exchange, please contact us at:
Include:
- Your name
- Order number
- Hat style
- Subject line: RETURN or EXCHANGE
Return Window:
All items must be returned within 30 days of delivery.
Return Conditions:
Items must be:
- Unworn and unwashed
- Free of smoke, deodorant, or perfume odors
- In original condition
- Returned with original tags attached (when applicable)
Hatters of America reserves the right to refuse returns that do not meet these conditions.
Final Sale Items (Non-Refundable):
The following items cannot be returned or exchanged:
- Items marked Final Sale, Clearance, or Last
- One-of-a-Kind, Distressed, or Close Out items
- Items purchased using discount coupons
- Worn merchandise
- Custom-creased or stretched hats
- Custom or special orders
Return Approval:
All return requests must be submitted within 30 days of purchase.
Once approved, return instructions and the return address will be provided via email.
Items not compliant with this policy will be returned to the customer at their expense and will not be refunded.
Exchanges:
Due to quickly changing inventory, exact exchanges cannot always be guaranteed.
Please contact us first so we can confirm availability.
Incorrect Orders:
While we carefully inspect every order, mistakes can happen.
If you receive an incorrect or missing item:
- Email contact@hattersofamerica.com
- Include your order number and photos if applicable
We will provide a prepaid return label.
Please ship the incorrect item back within 7 days of receiving the label.
Once received, we will ship the correct replacement item.