Returns & Exchanges
RETURNS & EXCHANGES POLICY
We want you to love your new hat.
If your hat doesn’t fit quite right or you change your mind, don’t worry—we’re here to help make things right.
Start a Return or Exchange
Please email:
Include:
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Your name
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Order number
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Hat style
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Subject line: RETURN or EXCHANGE
Return Window
Return or exchange requests must be submitted within 30 days of delivery.
Once your request is approved, we will provide return instructions and any applicable shipping information.
Return Conditions
Eligible merchandise must be:
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Unworn and unwashed
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Free of smoke, deodorant, perfume, and other odors
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In its original condition
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Returned with the original tags attached, when applicable
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Packaged appropriately to prevent damage during transit
Hatters of America reserves the right to refuse a return or exchange that does not meet these conditions.
Regularly Priced Merchandise
Eligible regularly priced merchandise may be returned for a refund or exchanged within 30 days of delivery, subject to the conditions listed above.
Approved refunds will be issued based on the amount actually paid for the merchandise.
Promotional Codes and Coupons
Using a promotional code or coupon does not automatically make an otherwise eligible, regularly priced item final sale.
Eligible regularly priced merchandise purchased with a promotional code or coupon may still be returned or exchanged within the applicable return window. Any approved refund will reflect the actual amount paid after the discount.
If a specific promotion is identified as final sale, the terms provided with that promotion will apply.
Sale and Limited Time Offer Items — Exchange Only
Items marked Sale or purchased through our Limited Time Offers collection are non-refundable.
If the merchandise meets the return conditions listed above, it may be exchanged within 30 days of delivery, subject to product and size availability.
Exact replacements cannot be guaranteed due to changing inventory.
Final Sale Items — No Returns or Exchanges
The following items cannot be returned or exchanged:
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Items specifically marked Final Sale, Clearance, Close Out, or Last Size
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One-of-a-Kind, distressed, or limited-quantity items
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Worn merchandise
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Custom-creased or stretched hats
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Custom or special orders
Return Approval
Please contact us and receive approval before sending merchandise back.
Items returned without approval or items that do not comply with this policy may be refused and returned to the customer at their expense.
Exchanges
Exchanges are subject to product and size availability. Please contact us before returning an item so we can confirm the available options.
Incorrect or Missing Items
While we carefully inspect every order, mistakes can happen.
If you receive an incorrect item or something is missing from your order:
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Include your name and order number
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Include photographs when applicable
If a return is required, we will provide a prepaid return shipping label.
Please ship the incorrect item back within seven days of receiving the label. Once the return is received and inspected, we will arrange shipment of the correct replacement.